Terms & Conditions

Who we are

This website, santsolu.com, is operated by Raphael Yembra trading as Santsolutions, a UK sole trader. Our operating and returns address is 27G The Heights, London, SE7 8JL, United Kingdom. Contact santsolu@gmail.com or 07810 698716, Monday–Friday, 9am–5pm UK time.

Products and authenticity

We supply genuine, brand-new, factory-sealed UK-specification products sourced through official distribution channels. Please check the exact model, variant, compatibility and contents before ordering. Manufacturer guarantees apply according to their stated terms and do not replace or limit your statutory rights. We are an independent retailer. Third-party trademarks belong to their respective owners; references to brands identify the goods sold and do not imply that the brand owner operates or endorses this website.

Ordering and payment

Orders are placed in English. Review your basket, chosen variants, address and delivery option before paying; you can correct errors before submitting the order. The payment methods available are shown at checkout. Our order acknowledgement confirms receipt of your order; acceptance occurs when we send dispatch confirmation. If we cannot fulfil an order, we will contact you and refund any payment for the cancelled goods. We will not substitute goods or increase an agreed price without your consent.

Prices and availability

Prices are in pounds sterling and include applicable VAT. Delivery charges and optional extras are shown before payment. Optional extras require your selection. Availability, offers and prices may change before an order is accepted. If a material pricing or description error is identified, we will explain it and offer you the choice of proceeding on the corrected basis or receiving a refund. We do not claim a recommended retail price or saving unless it can be substantiated.

Delivery

Orders are normally processed within 1 working day. Estimated standard UK delivery is 3–5 working days from order placement; working days are Monday–Friday, excluding UK bank holidays. Standard delivery throughout the United Kingdom, including Highlands and Islands, is free. The services and total charges available to your postcode are shown at checkout. We dispatch from our UK facility, normally using Royal Mail; another suitable carrier may be used for bulky goods. Special-order or pre-order dates must be disclosed before purchase. If delivery is delayed, we will contact you. Unless a different period has been agreed, goods will be delivered within 30 days. Goods remain our responsibility until received by you or a person you nominate. See our Shipping, Returns & Refunds policy.

Cancellation, returns and faulty goods

UK consumers may cancel eligible online purchases without giving a reason within 14 days after delivery and then have 14 days to return them. We also offer a 30-day change-of-mind returns policy, subject to the conditions and lawful exceptions set out on our returns page. Returns are free: contact us for a prepaid return method. Your rights for faulty, damaged or misdescribed goods under the Consumer Rights Act 2015 are separate and are not limited to the manufacturer warranty period. Contact us to arrange the appropriate remedy.

Privacy and website use

Our Privacy Policy explains how personal data is used. Please use this website lawfully and do not interfere with its security or misuse its content. Product information and trademarks remain subject to their owners' rights.

Liability and complaints

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or limits your statutory consumer rights. Please send complaints to santsolu@gmail.com with your order number and the issue so we can investigate.

Applicable law

These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland retain the protections of their local law and may bring proceedings in their local courts. Business purchases do not carry consumer-only cancellation rights; any separate business terms must be agreed before the order.

Updated 13 October 2026. You may print or save these terms for your records.