Shipping, Returns & Refunds

Cancellation & free returns

UK consumers can cancel an eligible online order without giving a reason within 14 days after the day the goods are received. Notify us by email, phone or post, then return the goods within 14 days of cancellation. We also offer a 30-day change-of-mind returns period from delivery; notify us within those 30 days and return the goods within 14 days of notification. This additional offer does not reduce your statutory rights.

Returns are free. Contact us for a prepaid return label or a suitable collection arrangement. Please keep proof of return and pack the goods securely, including supplied accessories. You may inspect goods as you would in a shop; opening ordinary packaging does not remove your statutory cancellation right. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

Refunds

For a cancelled order, we refund the goods and the cost of the least expensive standard delivery option offered. Any extra cost of an upgraded delivery service is not refundable solely because you change your mind. We refund within 14 days of receiving the goods back or evidence that they have been sent back, whichever is earlier. If goods have not been dispatched, we refund within 14 days of cancellation. Refunds use the original payment method unless you expressly agree otherwise; no refund fee is charged.

Faulty, damaged or misdescribed goods

Your rights under the Consumer Rights Act 2015 are separate from change-of-mind returns and manufacturer warranties. Goods must be of satisfactory quality, fit for purpose and as described. You generally have a 30-day short-term right to reject non-conforming goods for a refund. After that, you may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or final rejection.

For faults appearing within the first six months, the fault is generally presumed to have existed at delivery unless that presumption is incompatible with the goods or fault, or we establish otherwise. Manufacturer warranty expiry does not end your statutory rights. We cover reasonable return costs for faulty, damaged or misdescribed goods. Contact us to arrange a remedy; you do not have to deal only with the manufacturer.

Lawful cancellation exceptions

The change-of-mind right may not apply to personalised goods, goods liable to deteriorate or expire rapidly, sealed goods unsuitable for return for genuine health or hygiene reasons once unsealed, or sealed audio/video recordings and computer software once unsealed. These exceptions apply only where the relevant legal conditions are met; a factory seal alone does not make every product non-returnable. Faulty or misdescribed goods retain their statutory protections.

Contact & return address

Raphael Yembra trading as Santsolutions
27G The Heights, London, SE7 8JL, United Kingdom
santsolu@gmail.com
07810 698716
Monday–Friday, 9am–5pm UK time.

Please quote your order number or provide another proof of purchase so we can locate your order. Contacting us for a free label helps organise the return and does not remove your right to cancel by a clear statement.