Frequently Asked Questions
Are your products genuine and new?
Yes. We supply genuine, brand-new, factory-sealed UK-specification goods through official distribution channels. See our Authenticity & Supply Chain Guarantee. Manufacturer warranty terms apply to the exact product, in addition to your statutory rights.
Is my item available?
Check the product page and selected variant for availability. Sold-out items cannot be ordered unless an explicitly stated pre-order is offered. Contact us before ordering if you need a stock check or delivery by a specific date. Any special-order lead time must be stated before purchase. If we cannot fulfil an order, we will contact you and offer a refund; we will not substitute another item without your agreement.
When will my order arrive?
Orders are normally processed within 1 working day. Estimated standard UK delivery is 3–5 working days from order placement. Working days are Monday–Friday, excluding UK bank holidays. Royal Mail handles the vast majority of UK dispatches; bulky items may use another suitable carrier. Standard delivery throughout the United Kingdom, including Highlands and Islands, is free. The available services and full delivery charges are shown before payment.
Do you offer pre-orders or express delivery?
These are available only when explicitly offered for the exact product and destination, with the price and estimated delivery period disclosed before purchase. Please contact us before ordering if you require urgent delivery. We will not change an agreed price without your consent. See our Shipping, Returns & Refunds policy.
Can I return an order?
Returns are free. UK consumers have a 14-day statutory cancellation period for eligible online purchases and we also offer 30-day change-of-mind returns from delivery. Lawful exceptions and the full refund procedure are explained in our Shipping, Returns & Refunds policy. Faulty or misdescribed goods have separate statutory protections.
Will I receive order and dispatch confirmation?
We email confirmation of your order and dispatch. Check your spam folder and contact us if you need help locating the emails.
How do I contact you or arrange collection?
Email santsolu@gmail.com or call 07810 698716, Monday–Friday, 9am–5pm UK time. Include your order number where available. Please contact us before visiting or arranging collection. Our operating and returns address is 27G The Heights, London, SE7 8JL, United Kingdom.